
See, Smile, Say Hello is the NEW BOOK by Sunday Times No. 1 Bestselling Author, Michael Heppell.
You want more clients? Repeat business? Better reviews?
Then stop what you're currently doing and...
- Start Seeing your customers as individuals
- Start Smiling to make emotional connections
- Start Saying Hello to communicate brilliantly
- Do one and you'll make a difference
- Do two and you'll make an impact
- Do all three and you'll make a fortune


See, Smile, Say Hello the book
Exceptional service isn’t about gimmicks. It’s about human connection. In his new book See, Smile, Say Hello, Michael Heppell shows you exactly how to master it.
If you work in retail, hospitality, healthcare, finance, or any business that serves people, this book will make you unforgettable – for all the right reasons.
There are 50 easy to read, impactful chapters in 3 main sections.

SEE features powerful tools and ideas to help you see your customers as individuals
Make them feel valued, not processed
Keep them in sight, never miss an opportunity and make every interaction count

SMILE is designed to help you create emotional connections
Happy customers come back, spend more and WANT to connect
Discover the secrets to making deposits in your customer's emotional bank accounts and they'll happily spend from their real bank accounts

SAY HELLO focuses on communication and how to stand out
In a world full of noise, be the one people hear
From smart use of AI, to authentic handwritten notes, it's never been more important to communicate with your customers in a way that makes you easier to recognise, remember and refer
Who is See, Smile, Say Hello for?
- Business owners who want to attract loyal customers
- Front line customer service teams who want to be the best
- Leaders and managers who want five-star reviews and repeat sales.
- Everyone – because your customers are everyone who isn’t you!

List price £14.99 but take a look at this!

SIGNED COPIES
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SMALL BUNDLE
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2 seats to the exclusive online launch event
90 day access to the replay
Instant access to 5 chapters
£119 SAVE £60.88! (£9.91 per copy).

TEAM PACKAGE GET 40% MORE!
50 copies + 20 FREE (that’s 70 books!)
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90 day replay access
Instant access to 5 chapters
£599 SAVE £450! (Just £8.55 per copy)

CUSTOM BRANDED BOOKS – THE ULTIMATE Order 250+ copies
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Orders will be shipped W/C March 24th

Michael Heppell
Sunday Times No.1 bestselling author of 8 books
Including Five Star Service, the UK’s best-selling customer service book by a British author
Worked with over half of the FTSE 100, helping brands elevate service and customer experience
International keynote speaker and coach – described as one of the top three professional speakers in the world

Jonathan Raggett
MD Red Carnation Hotels & Hotelier of The Year
‘Michael Heppell is the ultimate service guru’

Danny Meyer
Founder & Executive Chairman Union Square Hospitality Group
‘Michael Heppell is clear, convincing and completely on your side at every step along the way’


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